Hewlett-Packard Install Network Printer Wizard v02.00
1. Overview
2. DHCP
3. DNS
5. Suggest IP Address (Autonet)
9. IPX Port Monitor and Data Corruption
10. Printer Names
12. Error Messages
13. Known Problems Installing HP Printer Drivers Under Windows 95/98
14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
This Read Me file contains last-minute product information for the Hewlett-Packard Install Network Printer wizard for Windows 95/ 98 and Windows NT.
Return to Table of Contents2. DHCP
If you try to change just the subnet mask on an HP JetDirect print server that has been configured via DHCP, you will get an error message while using the Hewlett-Packard Install Network Printer wizard. Once a JetDirect print server has been manually configured, it will store the IP address, subnet mask and default gateway statically instead of trying to obtain them dynamically. Allowing a static change only to the subnet mask would cause DHCP-configured IP conflicts in the future. For more information on this subject, see the HP JetDirect documentation.
3. DNS
In a DNS environment, the Hewlett-Packard Install Network Printer wizard will automatically set up the port with the host name rather than the IP address. If you have a DNS environment that allows Host lookup by IP, but not the reverse lookup, the printer will never print a page. We consider this environment to be an invalid DNS environment. To fix the port without changing the DNS environment, view Properties for the printer. Select the ports tab. Select the port that is in use for that printer. Click Configure Port. Change the host name to the correct IP address.
Hewlett-Packard Install Network Printer Wizard do not support class D IP address. Class D IP addresses are those addresses with the form of 224.xx.yy.zz
All addresses of the form 127.xx.yy.zz are reserved for loopback testing. They are not valid IP to be used to configure device on the network.
5. Suggest IP Address (Autonet)
The algorithm for obtaining the IP address for the "Suggest Settings..." button is derived from the Internet Draft DHC-IPV4-AUTOCONFIG by R. Troll entitled "Automatically Choosing an IP Address in an Ad-Hoc IPv4 Network". The algorithm for generating the IP address is to randomly generate an address in the 169.254.x.x reserved address range, then determine if it is in use on the network. If it is in use, generate another address in the range. Repeat until an address is generated that is not in use. The resulting address is not intended for use on the Internet. Microsoft uses a similar scheme for determining an IP address on Windows 98 and Windows 2000 when the system is in an environment that doesn't have a DHCP or bootp server, and the system is configured to dynamically determine and IP address.
The supported versions of NetWare are: 3.11, 3.12, 3.2, 4.11, 4.2. For Novell queue creation, you must be logged into a Novell bindery or NDS server using a Novell supplied client requester. See
www.novell.com for client updates.The Hewlett-Packard Install Network Printer wizard only provides support for the NDS tree the user is currently logged into. If a different tree is desired you must quit the application, change your login to the desired tree and rerun the application.
If NetWare 5 is configured for IPX, and an IPX connection is being used on the client, the Hewlett-Packard Install Network Printer Wizard can be used to create an NDS print queue. If NetWare 5 is configured for TCP/IP and a TCP/IP connection is being used on the client, the Hewlett-Packard Install Network Printer wizard can be used to create an IP print path. If the client on which the application is being run has an IPX connection to the NetWare 5 server, and the client is logged in, an NDS queue server print path will be recommended. If IPX is not in use but TCP/IP is, a TCP/IP print path will be recommended. In order to create NDS queues, an IPX connection with a login must be present.
There is a known problem reading the list of available NDS volumes in NetWare 4.11 with service pack prior to version 7. This problem has been seen in cases were the user logs into an NDS context that is at a lower level than the available volumes. The solution is to install the NetWare 4 Support Pack 7 or upgrade to NetWare 4.2.
The Hewlett-Packard Install Network Printer Wizard cannot recognize localities in the NDS context.
The Hewlett-Packard Install Network Printer wizard relies upon several DLLs that ship with the Novell Client for 95 and NT. The application will look for these DLLs and the associated entry points within them. If any of the necessary DLLs are missing, or if they do not have the needed entry points (perhaps an old version), a Novell print path will not be available although other supported print paths will be. If a Novell print path is not available when you think one should be, try upgrading your Novell client software to a newer version.
7. Device Discovery
Discovery performance will be very slow if your client PC does not have a gateway configured. To configure a gateway, choose "Network" in the Control Panel, and then look at Properties for the TCP/IP protocol. An input should appear for entering a gateway address. See the online help for a more information on TCP/IP and gateways.
Multi-homed MachinesMulti-homed machines are not supported. In a multi-homed machine, it is not possible to distinguish between multiple devices with the same IP address. A multi-homed machine is a computer with more than one network connection. It is possible for two or more devices on different networks to have the same IP address. A multi-homed machine would see both devices and there would be no guarantee that you are configuring the correct device.
In this case, either disable all but the correct network card, or configure the HP JetDirect print server from another PC that is on the correct network and has only one network card. This problem may also occur on PCs that contains both a network card and a dial-up adapter.Assuming that an IP address is not assigned, a JetDirect-connected printer will have an IP address of "0.0.0.0" for approximately 2 minutes after a factory reset. After 2 minutes the IP address will automatically be assigned "192.0.0.192". Attempts to configure a "0.0.0.0" device through an IP print path will fail. You must wait until the HP JetDirect device has a non-zero IP address before attempting to configure it.
If the machine running the Hewlett-Packard Install Network Printer wizard has an IP subnet mask of "255.0.0.0" (which is known as a "Class A" subnet mask), device discovery will suffer a significant performance degradation. To improve discovery performance you must change your subnet mask to a non-Class A subnet mask.
8. Driver SupportSome drivers require the acceptance of a license. When installing a driver, if a dialog appears that requests acceptance of a license, you must approve the license before the application will continue. Failure to approve the license will result in the application hanging.
To support new printers or drivers, the "Have Disk" button can be utilized during driver installation. For the "Have Disk" functionality to work, the media must contain an "inf" file (e.g. filename.inf). Some driver updates available on the World Wide Web are in the form of self-extracting archives and are not in a format that "Have Disk" can utilize. In this case, install the driver before running the Hewlett-Packard Install Network Printer wizard.
Hewlett-Packard driver updates can be found on the World Wide Web at:
http://www.hp.com/cposupport/eschome.html
NOTE: This URL is subject to change.
9. IPX Port Monitor and Data Corruption
Some printers may experience data corruption when used with the Hewlett-Packard IPX Port monitor under Windows NT. These errors may be corrected either by installing an appropriate hot fix for NT or by installing Service Pack 4 from Microsoft.
10. Printer Names
When naming a printer within the Hewlett-Packard Install Network Printer wizard you must enter a name in English that conforms to the Microsoft Printer Naming rules (i.e. what would be accepted in the Microsoft Add Printer wizard). If a localized name is required, assign the printer name in English and finish the install. Then open the printer folder from the Control Panel and select the desired printer. Select "Rename" from the File menu and rename the printer with a localized name.
Spaces are not allowed for naming printer shared name.
12. Error Messages
Error writing to <port> for <document>: The system cannot write to the specified file.
This error message may appear when attempting to print a test page or during regular use. It usually means the printer is out of paper or unavailable. Check the printer and make sure it is plugged in, has paper, etc. If you were running the Hewlett-Packard Install Network Printer wizard when this occurred, there is no need to rerun the application. Simply locate the printer in the printer folder and right mouse click on it. Choose "Properties" and select to print a test page. If you have corrected the error condition, a test page should now print.
Driver cannot install. Must run printer's setup program.
When installing certain HP printers (see tables below under #11 and #12), the Hewlett-Packard Install Network Printer wizard may not be able to install the driver. You will receive an error message stating that you need to run the printer's setup program. The Hewlett-Packard Install Network Printer wizard may create the printer in the printer's folder despite this error. The installed printer will not function properly. After the wizard exits, run the setup program that comes with the printer. You may have to identify the printer as existing on a local port such as LPT1. Install the printer using this setup program. Now delete both printers from the printer folder (the printer created by the HP wizard and the printer created by the printer's setup program). Run the HP wizard a second time. This time choose existing drivers. You will see two similar printer strings. One will be from the first HP wizard install and one from the printer's setup install. Choose one. If the wizard exists successfully you chose the proper driver. If the installation fails, rerun the wizard and this time choose the other driver. Finally, check to make sure the printer created is the default printer. This can be accomplished by right mouse clicking on the printer in the printer's folder and seeing if "Set As Default" is checked.
13. Known Problems Installing HP Printer Drivers Under Windows 95/98Some HP printer drivers do not install correctly using the printer .INF file and the "Have Disk…" option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
|
Printer Model |
Behavior |
Solution |
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HP LaserJet 8100 |
PCL 6 driver will not install. The user will receive a "Spool 32" error. |
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HP LaserJet 8000 |
PCL 6 driver will not install. The user will receive a "Spool 32" error. |
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HP Mopier 320 |
PCL 6 driver will not install. The user will receive an error message telling them to run the setup program that came with this printer, and then to run the printer installer again. |
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HP LaserJet 4050 |
PCL 5e driver will not install. The user will receive an error message telling them to run the setup program that came with this printer, and then to run the printer installer again. |
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HP Color LaserJet 4500 |
Postscript driver will not install. The user will receive an error message telling them to run the setup program that came with this printer, and then to run the printer installer again. |
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HP DeskJet 2500C |
The DeskJet 2500C driver will not install. The user will receive an error message telling them to run the setup program that came with this printer, and then to run the printer installer again. |
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HP LaserJet 5M |
The following drivers will not install properly: PCL Standard, PCL Enhanced, Postscript. The user will receive an error message telling them to run the setup program that came with this printer, and then to run the printer installer again. |
The drivers for the HP LaserJet 5M can not be installed with the "Install Network Printer Wizard." Please use JetAdmin or Web JetAdmin to install this printer and drivers. |
|
HP Color LaserJet |
The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet 5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP). The user will receive an error message telling them to run the setup program that came with this printer, and then to run the printer installer again. |
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HP Color LaserJet 5 |
The following drivers will not install properly: HP Color LaserJet, HP Color LaserJet 5/5M (CLJ5FR), HP Color LaserJet 5/5M (HP), HP Color LaserJet 5/5M Postscript. The user will receive an error message telling them to run the setup program that came with this printer, and then to run the printer installer again. |
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HP LaserJet 6P |
The following drivers will not install properly: PCL Standard, PCL Enhanced, Postscript. The user will receive an error message telling them to run the setup program that came with this printer, and then to run the printer installer again. |
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HP LaserJet 6L |
The PCL Standard will not install properly. The user will receive an error message telling them to run the setup program that came with this printer, and then to run the printer installer again. |
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HP OfficeJet Pro 1170C |
The OfficeJet Pro 1170C driver will not install properly. The user will receive an error message telling them to run the setup program that came with this printer, and then to run the printer installer again. |
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HP DeskJet 1120 |
There is a port monitor error right after installing the printer. The printer supplied driver is not supported |
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14. Known Problems Installing HP Printer Drivers Under Windows NT 4.0
Some HP printer drivers do not install correctly using the printer .INF file and the "Have Disk…" option. These drivers and the behaviors that they exhibit are listed below, along with directions to install these drivers properly.
|
Printer Model |
Behavior |
Solution |
|
HP LaserJet 8100 |
Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 6 client driver. |
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HP LaserJet 5000 |
Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 client driver. |
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HP LaserJet 4050 |
Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL 5 and PCL 6 client drivers. |
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HP LaserJet 2100 |
Windows NT 4.0 shared printers cannot install the Windows 95/98 PCL and Poscript client drivers. |
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HP Laser Jet 6L |
Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client driver. |
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HP Laser Jet 5P |
Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client driver. |
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HP Laser Jet 5L |
Windows NT 4.0 shared printers cannot install the Windows 95/98 Postcript client driver. |
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HP Laser Jet 5 |
Driver will not install. The user will receive an error message telling them to run the setup program that came with this printer, and then to run the printer installer again. |
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HP LaserJet 5Si Mopier |
Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver. |
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HP DeskJet 895C |
Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver. |
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HP DeskJet 890 |
Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver. |
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HP DeskJet 870 |
Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver. |
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HP DeskJet 2000C |
Driver will not install. The user will receive an error message telling them to run the setup program that came with this printer, and then to run the printer installer again. |
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HP DeskJet 2500C |
Windows NT 4.0 shared printers cannot install the Windows 95/98 client driver. |
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HP OfficeJet Pro 1170C |
No inf file that describe printer drivers. |
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HP CopyJet |
No inf file that describe printer drivers. |
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